A member may cancel an agreement from the day you join the contract until 72 hours before the official date and time the challenge commences (the Orientation Session). For example, if a member signs up at the Information Seminar and makes payment, he/she may only cancel this agreement up to 72 hours prior to the start time of the Orientation Session (where valuable education and information will be presented to the member based on the payment received for these services), in order to receive a full refund of the fees. You do not need a reason to cancel. If you cancel the agreement within the acceptable time period (at least 72 hours prior to the Orientation Session), we have 15 days to refund your money as per the original mode of payment.
Our refund policy is based on our per class person limit as well as our inability to accept new members throughout the entirety of the cycle. New members may be accepted late into the challenge at the discretion of Best Body Co. and new members starting the challenge late, do so at their own risk. Notifications of cancellations, refunds and requests for class/challenge transfers must be made in writing to firstname.lastname@example.org.
In the event of a member cancellation within the 72 hour notice period (i.e. less than 72 hours before the Orientation Session), Best Body Co. will not be able to offer any refund. In the event of a member cancellation outside of the 72 hour notice period (i.e. more than 72 hours before the Orientation Session), Best Body Co. will refund 100% of the challenge fees. Best Body Co. cannot accept responsibility for changes to customer work commitments or personal circumstances. For refunds, cancellations must be made at least 72 hours before the Orientation Session (challenge dates published at www.bestbodyco.com)
Non Attendance (No Show):
If a member fails to inform Best Body Co. of their cancellation within 72 hours, or fails to attend the challenge, 100% of challenge fees will not be refunded or allocated to a later cycle. Best Body Co. cannot accept responsibility for changes to client work commitments or personal circumstances.
Best Body Co. reserves the right to cancel, postpone or re-schedule the challenge due to low enrolments or unforeseen circumstances.
i. If a challenge is cancelled, Best Body Co. will fully refund the challenge fee to affected members.
ii. If a member is not able to finish the cycle due to circumstances beyond their control, Best Body Co. will offer the member the option to attend another cycle on a pro rata basis. Examples of circumstances beyond the control of the member include serious illness or accidents, decided upon discretion of Best Body Co.
iii. No refund will be made to members who do not attend classes or do not finish the challenge.
iv. Members will be advised that a 72 hour cancellation policy prior to the Orientation Session applies to all registrations. 72 hours notice prior to the Orientation Session will be required if you wish to cancel a registration.
v. Cancellations made within 72 hours of cycle commencement will not be refunded.
vi. Every effort is made to ensure the accuracy of the information on the website; it may be subject to later alteration or amendment in the light of policy changes, challenge updates or other constraints.
The information provided by Best Body Co. correct at the time of publication but may be subject to change. Best Body Co. reserves the right to change challenge fees, dates and coaches at its discretion.